Read Touch ‘n Go's refund policies:

1. Touch 'n Go's refund service is available for customers who have registered their Touch 'n Go card in the portal.
2. Your refund payment will be credited to your preferred account based on the following:

   Account Type	Details
   Malaysian Account Holder	Please ensure your Bank Account Holder’s Name and Customer ID matches the registered card owner’s details. Payment to a Third-Party Account is not allowed.
   Non-Malaysian Account Holder	Payment to a foreign bank account will be made via Telegraphic Transfer (TT). Please ensure the Bank Account Holder’s Name, Bank Account Number, Bank Name, Bank Address and Swift Code matches the registered card owner's details Refund to a non-Malaysian Account is only applicable for a refund amount of more than RM100.
   Touch 'n Go eWallet	Refund to a non-Malaysian Account is only applicable for a refund amount of more than RM100. Refunds to Touch 'n Go eWallet is only applicable for verified Touch 'n Go eWallet accounts

3. Refund requests will be processed within (14 to 30) days from the date of submission.
4. For lost/stolen Touch ‘n Go card refund requests, the amount eligible for refund will be based on the available card balance on the date of the refund form submission.
5. For further assistance, please get in touch with us via:
   • Email: careline@touchngo.com.my
   • Facebook and Twitter, @MyTouchnGo