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Touch ‘n Go eRefund

You may request for a refund from Touch ‘n Go from for the below issues:

  • Incorrect charge on Touch ‘n Go card
  • Expired or inactive card
  • Lost card

eRefund is available only to registered users on Touch ‘n Go portal.

Register your Touch ‘n Go card on MyTouchnGo portal, and you will be able to monitor your transactions, view your e-statements, update your personal details and secure your balance in the event your card gets lost/stolen.

Read Touch ‘n Go's refund policies:

  1. Touch 'n Go's eRefund service is available for customers who have registered their Touch 'n Go card on MyTouchnGo Portal.
  2. If you are a new customer or an existing customer that have yet to register, click here.
  3. Your e-Refund payment will be credited to your preferred account based on the following:
    Account Type Details
    Malaysian Account Holder
    • Please ensure your Bank Account Holder’s Name and Customer ID matches the registered card owner’s details.
    • Payment to a Third-Party Account is not allowed.
    Non-Malaysian Account Holder
    • Payment to a foreign bank account will be made via Telegraphic Transfer (TT).
    • Please ensure the Bank Account Holder’s Name, Bank Account Number, Bank Name, Bank Address and Swift Code matches the registered card owner's details
    • e-Refund to a non-Malaysian Account is only applicable for a refund amount of more than RM100.
    Touch 'n Go eWallet
    • e-Refund to a non-Malaysian Account is only applicable for a refund amount of more than RM100.
    • Refunds to Touch 'n Go eWallet is only applicable for verified Touch 'n Go eWallet accounts
  4. eRefund requests will be processed within (30) days from the date of submission.
  5. For lost/stolen Touch ‘n Go card eRefund requests, the amount eligible for refund will be based on the available card balance on the date of the eRefund form submission.
  6. For further assistance, please get in touch with us via:
    • Email: careline@touchngo.com.my
    • Facebook and Twitter, @MyTouchnGo